Course purchases and cancellations
Refund eligibility depends on the status of scheduling, delivery, and access to course materials. If a learner needs to cancel, the learner should contact abZ Imprinting as soon as reasonably possible and include the request reference or other identifying information for the booking.
Before delivery begins
If a paid training request is cancelled before the scheduled service has begun and before substantial custom preparation or restricted digital materials have been delivered, the company may approve a refund, less any clearly disclosed non-recoverable payment or preparation costs where applicable.
After training or material delivery
Once instructor-led training has begun, or once substantial course materials have been provided or accessed, refunds may be limited or unavailable for the delivered portion. If only part of an agreed service was delivered, any resolution should reflect the portion actually provided and the circumstances of the cancellation.
Rescheduling
Where practical, a reschedule may be offered instead of cancellation. Rescheduling depends on availability and should be requested before the scheduled session. Repeated or late rescheduling may require a new arrangement if it causes material preparation or scheduling costs.
Technical issues
If a company-side technical issue prevents the agreed online training from being delivered, the preferred resolution is normally a reasonable reschedule or restoration of access. If delivery cannot be completed, an appropriate refund for the undelivered portion may be considered.
No guarantee-based refunds
Refunds are not based on certification outcomes, examination scores, employment results, or other performance outcomes because the courses are educational and do not guarantee those results.
How to request a review
Send the course name, request reference, payment date if applicable, reason for the request, and relevant scheduling information to the company contact shown below. The company may request additional information reasonably necessary to verify the transaction and delivery status.
Contact
Questions about this refund and cancellation policy may be sent to training@abzimprinting.com. Postal address: 6865 Ingleton Drive, Castle Rock, CO 80108, United States. Phone: +1 303 245 2451.